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When you first moved in to your property you should have received a welcome booklet. All the information you need is in there so keep it somewhere safe.
We’ve created a really simple online repair reporting system, this is your go to site for when things go wrong. All you have to do is go online to this site:
and follow instructions. For an out of hours emergency, please refer to the details in your welcome brochure.
JOIN THE CLUB
Through the years we have built great relationships with local businesses and tradesman. Please ask us if you would like to know more?
DRINKS ON US
Take a moment to review us on google reviews (just search simply winch). If it’s nice send us a link and we’ll pop round with a bottle of wine as a thanks.
REDUCE THE RENT
Refer a friend who rents with us, and we’ll take £75 off next’s month’s rent. They get a nice new room you get a nice rental discount, everyone wins.
Please look after your keys, we don’t allow tenants to have further keys cut or copied, but don’t be afraid to get in touch if you need again it’s firstname.lastname@example.org.
In the event that you lose your keys:
1. We can get replacement keys cut at £139 emergency call out charge you can collect them from our head office
2. You instruct a locksmith to change the room lock, and provide us with one copy.